Terms of Service
ClaimAI ("ClaimAINow, Inc")
Effective Date: April 15, 2026
These Terms of Service ("Terms") govern your access to and use of the ClaimAI platform, website, applications, and related services (collectively, the "Service") operated by ClaimAINow, Inc ("Claim," "we," "us," or "our"), a Delaware corporation.
By creating an account, installing our Shopify app, or otherwise accessing the Service, you ("you," "your," or "Merchant") agree to be bound by these Terms. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
If you do not agree to these Terms, do not use the Service.
1. Eligibility
You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.
The Service is designed for e-commerce businesses and merchants. You must provide accurate and complete information when creating your account and keep that information current.
2. Description of Service
ClaimAI is an AI-powered platform that helps e-commerce brands understand and optimize how artificial intelligence systems and AI shopping agents perceive, represent, and recommend their brand and products. The Service includes:
- AI Visibility Analysis: Reports on how AI engines (such as ChatGPT, Claude, Gemini, and Perplexity) perceive your brand, products, and competitors.
- AI Attribution: Tracking of referrals and revenue from AI-driven shopping sources.
- Reputation Analysis: Sentiment and risk scoring across product quality, pricing, customer service, delivery, and trust dimensions.
- SKU Optimization: Feed cleaning, normalization, and enhancement for AI engine readability.
- Shopify Integration: Embedded app for store connection, product sync, and order attribution.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where practicable.
3. Account Registration
To access the Service, you must create an account by providing a valid email address and other required information. You are responsible for:
- Maintaining the confidentiality of your account credentials.
- All activity that occurs under your account.
- Notifying us immediately of any unauthorized use of your account.
We are not liable for any loss or damage arising from your failure to protect your account credentials.
4. Free Trial and Report Allowance
Upon account creation and approval by ClaimAI, you may receive one (1) complimentary report to evaluate the Service. This trial report is provided at our sole discretion and may be subject to additional terms or limitations.
Trial reports are for evaluation purposes only and do not constitute a commitment to provide ongoing free access to the Service.
5. Subscriptions and Billing
Access to report generation and certain features requires an active paid subscription.
5.1 Plans and Pricing
- Pro Plan: $249 per month. Includes up to two (2) AI visibility reports per month, AI attribution tracking, and email support.
- Custom Plan: Custom pricing, determined on a per-client basis. Includes all Pro features plus dedicated account management, custom integrations, and API access.
We reserve the right to modify pricing with at least thirty (30) days' prior notice. Price changes take effect at the start of your next billing cycle.
5.2 Report Generation Limits
Paid subscribers may generate up to two (2) reports per month. Unused reports do not roll over to subsequent billing periods. Additional reports beyond the monthly allowance may be available under Custom Plans.
5.3 Billing
Subscriptions are billed monthly in advance through our payment processors (Stripe or Shopify Billing, depending on your integration). By subscribing, you authorize recurring charges to your selected payment method.
5.4 Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of that period. No long-term contracts are required.
5.5 Refunds
Refund requests are evaluated on a case-by-case basis. To request a refund, contact us at privacy@claimainow.com.
6. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law, regulation, or third-party rights, including intellectual property rights.
- Submit brand data, product information, or other content that you do not have the right to use.
- Impersonate another brand, business, or person, or misrepresent your affiliation with any entity.
- Attempt to manipulate report results by generating artificial traffic, fake reviews, or falsified data.
- Use the Service to probe, exploit, or attack AI models, including prompt injection, jailbreaking, or adversarial techniques.
- Reverse-engineer, decompile, or disassemble any part of the Service, including our scoring algorithms and analysis methodologies.
- Use the Service to scrape, crawl, or harvest data from third-party websites beyond what the Service does on your behalf.
- Interfere with or disrupt the integrity or performance of the Service or its infrastructure.
- Use automated means (bots, scripts) to access the Service except through our documented API.
- Resell, sublicense, or redistribute access to the Service or its outputs without our prior written consent.
We reserve the right to suspend or terminate your account for violation of these terms, as described in Section 13.
7. Intellectual Property
7.1 Your Content
You retain all ownership rights in the brand data, product information, and other content you submit to the Service ("Your Content"). By submitting Your Content, you grant us a non-exclusive, worldwide, royalty-free license to use, process, store, and display Your Content solely as necessary to provide and improve the Service.
7.2 Our Property
The Service, including its software, algorithms, scoring methodologies, user interface, documentation, and all related intellectual property, is and remains the exclusive property of ClaimAINow, Inc. Nothing in these Terms grants you any right, title, or interest in the Service except the limited right to use it in accordance with these Terms.
7.3 Reports and Analysis
Reports generated by the Service are provided to you for your internal business use. You may share report outputs with your team, advisors, or partners. However, the underlying scoring algorithms, analysis methodologies, and proprietary techniques used to generate those reports remain our intellectual property.
8. AI-Specific Disclaimers
The Service relies on third-party artificial intelligence models and large language models ("LLMs") to generate reports, analysis, and insights. You acknowledge and agree that:
- Reports are advisory. All reports, scores, and analysis are informational and advisory in nature. They do not guarantee any particular outcome, ranking, or behavior by AI engines.
- AI models change independently. Third-party AI models (including those operated by OpenAI, Anthropic, and Google) may modify their behavior, training data, or algorithms at any time without notice to us. We cannot guarantee that insights will remain accurate over time.
- Competitor benchmarks are estimates. Competitive analysis and benchmarking data are derived from AI model responses and publicly available information. They are approximations, not verified facts.
- No guaranteed improvement. Use of the Service does not guarantee improved visibility, ranking, or recommendation by any AI system.
- LLM providers may change. We may change the AI models, providers, or configurations used to generate reports at any time to improve service quality.
- AI-generated content may contain errors. AI model outputs may occasionally produce inaccurate, incomplete, or outdated information. You should independently verify critical business decisions based on report data.
9. Third-Party Services
The Service integrates with and relies on third-party services, including but not limited to:
- Stripe for payment processing
- Shopify for store data, product sync, and billing
- OpenAI, Anthropic, and Google for AI model access
- Google Search Console for optional SEO data integration
Each third-party service is governed by its own terms of service and privacy policy. We are not responsible for the availability, accuracy, or conduct of any third-party service. Your use of third-party services through our platform is at your own risk.
If a third-party provider experiences an outage, changes its API, or modifies its terms, we will make commercially reasonable efforts to minimize disruption to the Service but cannot guarantee uninterrupted operation.
10. Shopify Integration
If you connect your Shopify store to the Service, the following additional terms apply:
- You authorize us to access your store data within the scopes you approve during installation, including product data, inventory, orders, customer data, and analytics.
- We use
write_script_tags and write_products permissions only to enable AI optimization features you explicitly activate (such as AI-readable page generation or product feed enhancement). - You may disconnect your Shopify store or uninstall the app at any time. Upon uninstallation, your data will be deleted or anonymized within thirty (30) days, consistent with our Privacy Policy.
- We comply with Shopify's mandatory GDPR webhooks for customer data requests, customer data erasure, and shop data erasure.
Your use of Shopify is governed by Shopify's own terms. We are not responsible for changes to Shopify's platform, API, or policies.
11. Data and Privacy
Your privacy is important to us. Our collection, use, and protection of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Key points:
- We do not sell or rent your data.
- Data is processed and stored in the United States.
- You may request deletion of your data at any time.
- We comply with GDPR for users in the EEA, UK, and Switzerland.
12. Service Availability
We strive to maintain high availability of the Service but provide it on a "best effort" basis. We do not guarantee any specific level of uptime, availability, or response time.
We may temporarily suspend the Service for maintenance, updates, or security reasons. Where possible, we will provide advance notice of planned maintenance.
We are not liable for any loss or damage resulting from service interruptions, whether planned or unplanned.
13. Termination
13.1 By You
You may close your account and stop using the Service at any time. If you have an active subscription, cancellation takes effect at the end of your current billing period.
13.2 By Us
We may suspend or terminate your account immediately, without prior notice, if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or pose a risk to the security or integrity of the Service. In such cases, no refund will be provided.
13.3 Effect of Termination
Upon termination, your right to use the Service ceases immediately. We will retain and delete your data in accordance with our Privacy Policy. Sections 7, 8, 14, 15, 16, 17, and 18 survive termination.
14. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY REPORT, ANALYSIS, OR DATA PROVIDED THROUGH THE SERVICE.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLAIMAINOW, INC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
16. Indemnification
You agree to indemnify, defend, and hold harmless ClaimAINow, Inc and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Content or data submitted to the Service; (c) your violation of these Terms; (d) your violation of any applicable law or third-party rights; or (e) any dispute between you and a third party related to the Service.
17. Dispute Resolution
17.1 Informal Resolution
Before initiating any formal proceedings, you agree to contact us at privacy@claimainow.com and attempt to resolve the dispute informally for at least thirty (30) days.
17.2 Binding Arbitration
If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in the State of Delaware. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
17.3 Class Action Waiver
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action.
17.4 Small Claims Exception
Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court's jurisdictional limits.
18. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws provisions. To the extent litigation is permitted under these Terms, the exclusive venue shall be the state and federal courts located in the State of Delaware.
19. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will notify you by email or through a notice within the Service at least thirty (30) days before the changes take effect.
Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription.
20. General Provisions
- Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and ClaimAINow, Inc regarding the Service.
- Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.
- Waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
- Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
- Force Majeure. We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, or failure of third-party services.
- Notices. We may send notices to you via the email address associated with your account. You may send notices to us at privacy@claimainow.com.
21. Contact Us
For questions about these Terms of Service:
ClaimAINow, Inc | Delaware, United States
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